At Smooth Spins, we view gaming as a form of recreational entertainment that should always remain within the control of the user. We are dedicated to fostering a safer gambling environment for our UK community by promoting player wellbeing and proactive risk management at smoothspins.cloud. Our commitment to expertise in this field ensures that our users have the support they need to maintain a healthy relationship with our platform.
By continuing to browse, you may allow the use of cookies according to your preferences. Where required by law, we will ask for your consent before activating non-essential cookies.
We believe that gambling should be an enjoyable leisure activity, not a method for financial gain or a means to escape emotional distress. We promote a culture of transparency where players are encouraged to monitor their behaviour and utilise the resources provided to ensure their gaming remains healthy. Responsible gambling is about understanding the risks and playing within one's means.
Cookies are small text files that a site can save on your browser or device. They are often used for the platform to function correctly, to remember choices (e.g., language), and to understand how the service is used.
In addition to cookies, we may use equivalent technologies (e.g., local browser identifiers) for comparable purposes.
Smooth Spins operates a zero-tolerance policy regarding underage access. Our services are strictly prohibited for anyone under the age of 18. We implement rigorous identity and age verification checks upon registration. We also urge UK parents to use filtering software to prevent minors from accessing gambling-related content on shared devices. Any account found to be operated by a minor will be terminated immediately, and any funds may be forfeited.
We use cookies for:
We provide a comprehensive suite of tools within your account settings that allow you to manage your activity proactively. These tools are designed to put the user in command of their gaming experience.
Deposit and Expenditure Limits Users can set daily, weekly, or monthly limits on the amount they can deposit. Setting these limits is one of the most effective ways to manage a budget. Any request to lower a limit takes effect immediately, while requests to increase a limit are subject to a mandatory 24-hour "cooling-off" period to ensure the decision is not made impulsively.
Loss and Wager Limits In addition to deposits, you can set limits on the total amount you are willing to lose or wager over a specific period. These tools provide an extra layer of protection by automatically restricting further play once the limit is reached, helping you avoid the tendency to "chase" losses.
Session and Time Management To help you maintain a healthy balance, our platform allows you to set session timers. Once you reach your pre-set time limit, you will receive a notification or be automatically logged out. This prevents long, uninterrupted play sessions that can lead to diminished decision-making.
Time-Out and Self-Exclusion If you feel the need for a break, you can initiate a "Time-Out" period ranging from 24 hours to six weeks. For those requiring a more significant break, we offer a formal Self-Exclusion process, which deactivates your account for a duration of six months up to five years, or permanently. During this period, we take steps to ensure you do not receive marketing materials.
These are essential for the service to function. Without them, some features would not be available (e.g., authentication, security, load balancing). These cookies normally cannot be disabled from our preference system, although you can manage them from your browser (see relevant section).
They help understand how the platform is used (e.g., pages visited, loading times, error events). The collected information is usually aggregated to compile statistics and improve the service. Where applicable, they are activated only with your consent.
They allow remembering choices to offer a more consistent experience (e.g., region, language, display settings). They can be activated by our tools or by integrated components, and in certain cases require your consent.
If we ever use targeting cookies, their purpose would be to limit repetitions, measure campaigns, and display content more aligned with interests. If we do not perform interest-based advertising, this category may be disabled or used in a limited way. Where present, it will be managed by consent, and you can reject them without losing access to essential functions.
It is vital to monitor your behaviour for signs that play may no longer be recreational. Warning signs include:
To stay in control, we recommend treating gambling as an expense for entertainment and never gambling with money needed for essentials like rent or bills.
Where applicable, you will see a cookie notice that allows you to:
You can modify your decision at any time from the privacy/cookie options available on the platform or by resetting cookies in your browser. Please note that revoking consent does not affect the legality of prior use based on your authorization.
If you or someone you know is struggling with gambling-related issues, several professional organisations in the UK provide free, confidential counselling and support. These services offer specialised advice for individuals and families to help regain control of their lives. We encourage all users to seek help from local support networks if they feel their activity is becoming problematic.
You can control cookies from your browser settings. In general, you can:
If you block strictly necessary cookies, some functions may fail (for example, maintaining the session).
Maintaining a safe environment involves the responsible use of technology in shared households. We recommend never leaving your device unattended while logged in and using robust parental control software to restrict access to gambling sites. Awareness and supervision are the first lines of defence in protecting minors from digital risks.
Some functions may rely on external providers (e.g., measurement services, security, or integrated functionalities). These third parties may set their own cookies or identifiers. We do not control the internal operation of these technologies, but we strive to limit their use to what is necessary and require reasonable standards of security and confidentiality.
Our staff is trained to understand the importance of responsible gambling. We periodically review our procedures to ensure they meet evolving best practices for player protection in the UK market. This policy is subject to regular updates to stay aligned with the latest safety standards.
A cookie can be:
The duration depends on its purpose (e.g., security, preferences, measurement) and is adjusted to be proportional to the objective.
We may update this policy to reflect technical, operational, or legal changes. The current version will be the one published on the platform with its update date.
If you have questions about the use of cookies or wish to exercise options related to your preferences, contact us: